Privacy Policy
Last updated 29 October 2026
Forms on this site send your details to Business Exit Ready's CRM (GoHighLevel) and email.
About this policy
This policy explains how Business Exit Ready (run by Synergy Growth Group Pty Ltd) handles personal information in connection with this website and enquiries about our work. It does not cover OfficeStaff or other linked businesses, which have their own policies. References to we, us and our mean the operator of this website. The operator and contact details below are carried forward from our source documents and remain subject to confirmation before public launch.
Information you choose to provide
If you contact us directly, we may receive your name, email address, telephone number, business name, role and the information in your message. If you later engage us, information may include agreed goals, business circumstances, meeting notes, correspondence and billing records relevant to that engagement. We ask only for information reasonably needed for the purpose. Do not send passwords, full payment card details, identity documents or unnecessary personal information about your staff or customers.
How information is collected
We generally collect information directly from you when you communicate with us or take part in an agreed service. If another person introduces you, we use the details only for the introduction or another authorised purpose. You can browse without identifying yourself. You may use a pseudonym for general enquiries where practical, although we may need your identity and contact details to provide a service or respond to a request.
Current website forms and tools
This site has three forms: the application form, the Email my report form on the free Exit-Ready Score, and the book waiting list. Each one sends what you type to Business Exit Ready's CRM (GoHighLevel, operated by HighLevel, Inc.) and to our email, so we can reply, send your report or tell you when the book is out. Sending a form creates or updates a contact record. With the report form, your scores, your Exit-Ready Score and when you'd like to sell are sent too. The Nine Keys score itself runs in your browser. If you don't send the report form, your answers are not sent or stored and disappear when you leave the page. We don't ask for turnover on any public form.
Technical information and hosting
Cloudflare delivers and protects this website. Delivering a web page involves processing technical information such as your IP address, requested URL, request time, browser information and security signals. Hosting and security providers may process request or error logs to deliver pages, investigate faults and prevent abuse. This technical processing is separate from the entries you send through our forms.
Cookies, analytics and advertising
This website currently has no configured Google Analytics, Google Ads conversion tag, Meta Pixel, advertising audience integration or marketing cookie system. On pages with a form (the home page, the free score page and the apply page), the GoHighLevel script loads so the form can be sent. It can also record the pages you view and how you use forms after that point, and may use cookies or browser storage to do so. We do not use your score answers to create advertising audiences. Hosting infrastructure may use necessary security technologies. Browser settings allow you to manage cookies and site data. Before adding optional tracking, we will update this policy to describe the provider, information, purpose and choices, and obtain consent where required. A link to Facebook, Google or another external service is subject to that service's own privacy practices.
Why information is used
Information you provide is used to respond to your enquiry, assess whether our services are suitable, arrange agreed work and manage the relationship. Where relevant, it is also used for record keeping, resolving concerns, protecting our services and meeting legal obligations. We do not sell or rent personal information. An enquiry is not, by itself, permission to add you to unrelated marketing lists.
Marketing choices
If you choose to receive marketing from us, we will identify the sender and provide a way to unsubscribe. You can also ask us to stop by contacting the address below. Withdrawing marketing consent does not prevent necessary communications about work you have already agreed with us. If you join the book waiting list, we send one email when the book is out. You can unsubscribe at any time.
Who may receive information
Relevant information may be handled by people authorised to respond to you and by providers used for hosting, enquiry management through GoHighLevel, email, business administration or an agreed service. Access should be limited to what is needed for that purpose. Information may also be disclosed to professional advisers or authorities where required or permitted by law. We will not use your name, business information, results or comments as a public testimonial or case study without your permission. Following a link to another business does not authorise us to send it your enquiry details.
Overseas handling
Cloudflare operates internationally, so technical website information may be processed outside Australia, including in the United States and other locations used by its network. GoHighLevel, which receives form entries, is based in the United States and may store and process information there and in other countries. Email, meeting or other providers used in a future engagement may also process information overseas. Before those are enabled, we will confirm the providers, likely countries where practical and appropriate safeguards. We do not treat your use of this website as blanket consent to waive privacy protections.
Storage, retention and security
We take reasonable steps appropriate to the information we hold to limit unauthorised access, misuse, loss or disclosure. No online transmission or storage system is completely secure. Enquiry and service records should be kept only while reasonably needed for their purpose, legal record keeping or resolving a dispute, then securely deleted or de-identified where appropriate. Copies in backups may remain until those backups expire. If an incident affects personal information, we will assess it, take steps to contain it and notify affected people and regulators where applicable law requires.
Sensitive information, recordings and AI
Our website does not request sensitive information. Please avoid including health, financial account or other sensitive details that are unnecessary for your enquiry. We will explain any need for sensitive information and obtain consent where required. There is no meeting recorder, AI chatbot or automated application decision system connected to this website. Any proposed recording, transcription or AI processing of confidential program material must be explained and agreed before it is introduced.
Access, correction and deletion requests
Contact us using the details below to ask what personal information we hold about you, request access or correction, or ask for deletion. Describe your request without sending unnecessary identity documents. We may need to verify your identity proportionately. We will respond within applicable legal time limits and explain any lawful reason we cannot fulfil a request, including records we must retain. Additional rights, such as restriction, objection or portability, may apply depending on your location and the law that applies to our handling of your information.
Privacy complaints
Please email us with the subject Privacy complaint, describe what happened and tell us the outcome you seek. We will investigate, seek any information needed and aim to respond within 30 days, or explain any delay. This does not restrict your right to contact a regulator. Where it has jurisdiction, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au. If another privacy law applies, you may also contact the relevant local regulator.
Children and changes
This website and our business services are intended for adults. If you believe a child has provided personal information, contact us so we can assess and appropriately remove it. We will update this policy when our practices change and show the revision date. A revised policy does not retrospectively authorise a new use of information or replace consent where consent is required.
Contact
Privacy contact: gregh@businessexitready.com.au. Synergy Growth Group ABN 86 137 499 720. You can also make a privacy request through the application form.